Orders placed before 12pm can normally be despatched for next day delivery, subject to stock availability & Payment type.
** Please note if you are paying via debit or credit card this could delay your delivery as these payments can sometimes not show in our account for upto 3 days! Payments for orders via bank transfer before 12pm can normally be dispatch for next day delivery.**
Delivery is by courier, or royal mail for smaller items. Timed and Saturday deliveries are available for an additional charge. Title and risk in the goods passes to the buyer on delivery.
Although we are selective about which couriers we use, and aim to only partner with those offering reliable service, we do not guarantee timed or next day services. Should a timed or next day delivery service fail (for timed services, a 1hr grace period applies), we will reimburse for the additional cost of the service, but do not accept liability for any further costs arising from a failed delivery. It is the buyer's responsibility to ensure that someone will be available at the address given to receive, inspect and sign for the delivery.
Extra services available:
Tracking your order
We can not guarantee to provide an ETA on orders that are booked on a next day service. Please make sure to provide a mobile number, as for Parcelforce deliveries you will then receive a call or posted card should there be a problem with your delivery or if no persons are in at the delivery address.
When your order arrives
As soon as you receive your order please check the contents. Any damage to the packaging or goods should be noted when you sign for the goods. While its rare for breakages to happen in transit, it can happen, so if you have ordered solar panels we very strongly recommend you check the panels BEFORE signing with the courier that it has been received in good condition. Else, please sign as unchecked. You should check the contents against the packing note or quotation that you have received. Any missing or damaged items should be reported to us within 24 hours by phone or email. Home Switch Ltd will not be liable for the cost of replacement goods if notified after this period.
If you have a faulty product and need to return it to us, we need the technical details of the installation in order to process a warranty claim on your behalf.
Once we have this information and the manufacturer has approved the warranty claim we will then provide a replacement unit or arrange for the manufacturer to supply one.
We will arrange for the faulty product to be collected. You will need to ensure it is adequately packaged for transit.